How do I place an order?

You can place your order online or by calling our Hotlines.
- To place an order online click here
- To order over the phone, call 07034772711 or 08090822669


Payment methods

We accept Interswitch enabled cards, Giftmevouchers, Master & Visa Card and Cash on delivery for gift items.


Choosing the perfect gift

Do you need help choosing a gift?

    - Call customer service on 0703477271108090822669 or Send us an email on experience@giftmevouchers.com or use the following alternative methods.

    - Send us an email on experience@giftmevouchers.com

    - Send us a Tweet using the hashtag #GiftMeVouchers

    - Send us a private message on our facebook page: www.facebook.com/page/giftmevouchers.

Use any of the methods above and we'll recommend an experience for you. Let us know who the gift is meant for, their location, their relationship with you, your budget and the experience or gift you want for the recipient.


How can I find Merchants

- How do I redeem my experience

To redeem your experience you need to find a merchant. Click Got a voucher or gift card at the top of the home page

- Can I redeem the experience at a location not listed on the website?

No! 
You can only redeem at our merchant’s outlet listed on our website.


Delivery Enquiry

- How long will it take my voucher to arrive?

Instantly - An e-voucher would be sent to you via email or sms

- My order is not a gift voucher, how long will it take to arrive?

Your ordered would be delivered to you within 5 business days

-Do you ship outside Lagos?

Yes.


Voucher usage

- How many times can I use my voucher?

As many times as you wish, as long as there are still funds remaining in your voucher

- Can I renew my voucher?

No, you can’t renew your voucher once it’s used up.

- Is there any extra charge for using my voucher as a means of payment?

No extra charge would be incurred.


Account Setup

- How do I setup a Giftmevoucher account?

If you don’t have an account? Click here to sign up.

- I can't remember my password?

Click Forgot My Password to retrieve or get a new password.


Voucher Purchase

- How do I book an experience?

Scroll to the voucher section of our website and choose from any of our featured experience.

- Can someone else redeem my gift voucher?

Yes you can give your voucher to someone else to redeem.

- How do I redeem my gift voucher?

To redeem your experience you need to find a merchant. Click Use your voucher at the top of the home page.

- Can I exchange my voucher?

If you are seeking voucher exchange, ensure you purchased a super voucher. A standard voucher cannot be swapped, but can only be used at the assigned merchant’s outlet.


Refunds

Bravoweb will issue refunds to Customers in respect of gifts returned, gifts not received or unused vouchers bought directly from giftmevouchers.com. Refunds will be processed within days and will be made to the person who purchased the gift or voucher and based on the payment method used.

  1.  If you bought a gift item using a debit card or a credit card, refund will be processed within 5 days and applied to the card used for payment.
  2.  If payment was made by transfer, refund will be processed within 3 days and applied to the account used for payment.

How to request for a refund

To request for a refund, please send mail to: info@giftmevouchers stating the reason for a refund. You can also contact our customer service team on (07033881665).


Voucher Expiry

My voucher will soon expire, can I extend it?

Your voucher becomes invalid once it has expired.

- How long is the validity period of my voucher?

Your voucher has a validity period of 1 year (365 days).


- Our Corporate services?

We create corporate vouchers for businesses as Staff reward and other corporate incentives.


- How can I become a merchant?

To become a merchant call our customer service on 
234-7034772711234-8090822669